ChatDixAssignment
Unassigned chats sit in a queue. Auto-assignment can give the next chat to the next free agent. Owners can still pick up anything.
Website widget that looks like your product
The widget is not a generic bubble bolted on. Each project has its own snippet, colors, launcher, header copy, fonts, and panel size. Visitors start a chat in the browser. They never download an app. You never maintain a second codebase.
Paste one script. Change appearance in the app. The next page load picks up the brand. Full guide: install the live chat widget.
What you can style
Header and launcher colors, chat background, visitor and agent bubbles, font size, panel width and height, welcome message, and whether ChatDix branding shows on your plan.
Live visitors, not a mystery counter
A number that says “12 online” is marketing. ChatDix shows the people: current page, device, browser, location signal, and last activity. An agent can open a chat because someone has been sitting on shipping for four minutes — or wait for the launcher.
Visitor caps follow the plan. When you are close to the limit, the workspace tells you. Upgrade on billing. Tracking should never be a surprise invoice.
/pricing · 3m 12sDesktop
/checkout · 41siPhone
/docs/widget · idleChrome
Inbox built for humans handing work to humans
Presence in the thread
Typing indicators, read receipts, and optional sound alerts. File attachments when the visitor needs to show a screenshot.
Close and reopen
Close when the question is done. Reopen if they come back. History stays on the contact so the next agent is not repeating the same seven questions.
Desktop and email alerts
Turn on desktop notifications and email alerts from settings. Night shifts and small teams should not miss a chat because a tab was in the background.
Contacts
Search people by name or email. See conversation count and last activity. The CRM here is the chat history, not a second database you never open.
Roles
Owners run projects, team, and billing. Agents handle conversations. Invite seats from settings. Google sign-in is available when the platform has it enabled.
Projects, plans, and the rest of the workspace
A project is a website. Limits on how many you can connect are part of the plan, not a hidden add-on. The dashboard, analytics range, and team activity are scoped to the site you have selected so a busy catalog does not drown a docs site.
Security settings include password, sessions, and optional two-factor authentication. Appearance in the app is personal light and dark. Brand colors for the whole product are set by the platform. Read how ChatDix treats workspace data.