ChatDixReduce support tickets with real-time chat
Every email ticket starts as an unanswered question on your website. Live chat intercepts those questions before they become inbox backlog.
First-contact resolution
When a visitor gets an answer in 60 seconds on your pricing page, they never need to open a support ticket. ChatDix keeps the conversation on the page where the problem started.
Shared inbox prevents duplicate work
With unassigned queue and assignment routing, one agent owns each conversation. Internal notes let teammates hand off context without the customer repeating themselves.
Macros eliminate repetitive replies
Password reset steps, billing FAQs, and onboarding instructions become one-click macros — cutting handle time and ticket follow-ups.
Visitor context reduces back-and-forth
Agents see the visitor's current page, device, location, and browsing history before replying — fewer "can you send a screenshot?" messages.
Measure impact with analytics
Track conversation volume over 7, 14, and 30 days. Compare new vs resolved chats and per-agent activity to spot bottlenecks before they become ticket spikes.